FAQ

Frequently Asked Questions

Where do you ship?

We currently ship to all countries within the European Union.

How much does shipping cost?

We offer complimentary shipping within the EU on all orders.

Express Shipping is available at checkout for an additional fee.

How long does delivery take?

Standard delivery: 2–4 business days
Express delivery: 1–2 business days

Orders are processed within 24–48 hours on business days.

Which shipping carriers do you use?

We ship our orders with trusted carriers such as the Austrian Post to ensure reliable and secure delivery.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

What is your return policy?

Returns are accepted within 14 days of delivery.

Items must be:

unworn and unwashed
in original condition
returned with original packaging

Return shipping costs are the responsibility of the customer unless otherwise stated.

How do I start a return?

Please contact us at asklimaconfidence@gmail.com or the "Contact" button with your order number, and we will guide you through the return process.

Are your products limited?

Yes. Our collections are produced in limited quantities to ensure exclusivity, quality, and mindful production.

Where are your products made?

Our pieces are produced in collaboration with a trusted textile manufacturer that values quality craftsmanship, fair working conditions, and ethical standards.

Do you support charitable initiatives?

Yes. Together with our manufacturing partner, we support charitable causes as part of our commitment to responsibility and giving back. Lima Confidence yearly supports homeless and mothers & children in difficult situations in austria. Also monthly a foundation who take cares of saved animals.